If you have any questions or concerns about the terms and conditions on this page, please get in touch via the "Email Us" link at the bottom of this page.

This service
This website and its services are owned and operated exclusively by Premier Language Learning.

Class cancellation/rescheduling
All cancellations and rescheduling require at least 2 hours' notice. If you cancel with LESS than 2 hours' notice, you will forfeit the lesson fee.

Technical issues
If you have hardware, software, internet connection, or power supply problems, we will do our best to arrange an alternative method of conducting the scheduled lesson. However, if it is impossible to conduct the lesson due to any of these issues, we cannot offer a refund or rescheduled lesson.

Single student lesson programs
For multi-week single student courses, you must use all the available lessons within the allotted days of purchase.

Group lesson programs
Lessons for multi-week group courses are held on a fixed day and time each week. If you miss a week, unfortunately, we cannot offer a refund or alternate lesson.

Scheduling conditions
Students are responsible to check their scheduled classes in the online scheduling system. We are not responsible for incorrectly booked times or dates. Scheduled times in the online scheduling system are shown in your local time zone.

Recording lessons
If you would like to record your lesson through Zoom, you may do so. Please note that if you are part of a group class, you are giving your consent for other members of the group to record the entire lesson.

Refunds for lesson bookings
Premier Language Learning does not offer refunds on the payments of their lessons. If enough advance notice is given, a lesson may always be rescheduled to an available convenient time for the student.

Additional services
Any additional services which are requested from the teacher will be paid for in advance at the agreed rate and by the agreed payment method.